Ticket for travel

Purchase Help

A credit card and mailing address are required for online ticket purchases. For Print at Home Ticketing related questions, contact us toll-free at 1-800-231-2222. Passenger Information
Enter names to be printed on tickets. Complete first and last names must be entered. Valid photo identification will be required before boarding.

Indicate if owner of credit card used in this transaction will be traveling on this trip. If credit card holder is not traveling, certain criteria must be met:

•The buyer must pay a non-refundable gift ticket fee at time of purchase, regardless of number of tickets purchased ($18.00)
•Tickets may not be sent outside the U.S.
•Both stations must be open at the time of the transaction and of ticket pick-up
•Buyer and recipient should allow three hours from time of purchase to departure time to complete the transaction
•Appropriate ID or a password is required to pick up the ticket
•Only the purchaser may cancel the ticket or apply for a refund
Ticket Delivery Options
•Print at Home
◦Tickets will immediately appear after purchase in a pop-up window. Ensure all pop-up blockers are turned off so ticket can be served. Tickets are to be printed at home by the customers' own computer and printer. Printed ticket(s) along with valid photo ID will be required at point of origin. Tickets are limited to the time and date of travel and are non-refundable unless otherwise specified.
•Will Call Ticket Pickup
◦Buy online and pick up your ticket at the Greyhound counter -- it's that simple!
◦Credit card holder traveling: To pick up tickets at the counter, present the credit card used for purchase, the reference number (displayed after purchase), and a valid photo ID. If the credit card is not presented at the counter, a fee will apply.
◦Please arrive at the counter at least one hour before departure to receive your ticket and check luggage, if applicable. A non-refundable fee applies for Will Call orders.
◦Credit card holder not traveling: The reference number and valid photo ID are required to pick up tickets. As an option, you can create a pick-up password for the traveler to use as ID when picking up the tickets. Please arrive at the counter at least one hour before departure to receive your ticket and check luggage, if applicable.
◦A non-refundable gift ticket fee is applied to each Will Call transaction where the credit card holder purchasing tickets is not traveling on that trip.
◦Pick up ticket(s) at the departure station at least one hour before boarding. Tickets may be picked up at either the counter or Ticket Center Express kiosk. Kiosk pick up available only for transactions with card holder traveling.
◦Password To pick up tickets, the recipient must present both valid photo ID and the reference number (displayed after purchase). If the traveler does not have identification, you can create a password here to serve as ID. You must give this password to the person picking up the tickets. Password should be 3-8 characters.
◦Ticket Center Express Avoid lines at the ticket counter -- use our new Ticket Center Express kiosks. Ticket Center Express service is available at select terminal locations with more to follow. Tickets may be picked up at the kiosk for transactions where the cardholder is traveling.
•Ticket By Mail Service
◦Tickets purchased online are delivered by first-class U.S. mail. Unless you are checking baggage, you can proceed straight to the bus, without check-in at the terminal counter.
◦In order to provide adequate time for the delivery of Tickets by Mail, the tickets must be purchased a minimum of 10 mailing days prior to date of travel. Mailing days are days on which U.S. mail is delivered and excludes the day of purchase, Sundays and holidays.
◦Ticket by Mail service is available for schedules departing from any Greyhound terminal or agency. If you have purchased a Ticket By Mail and have not received it within 10 days of placing your order please contact our Customer Assistance Center. An agent may be reached via email at custserv@greyhound.com or by phone at 214-849-8966 between the hours of 7:00 a.m. - 7:00 p.m., Central time zone, Monday - Friday.
◦Credit card holder not traveling: The reference number and valid photo ID are required to pick up tickets. As an option, you can create a pick-up password for the traveler to use as ID when picking up the tickets. Please arrive at the counter at least one hour before departure to receive your ticket and check luggage, if applicable.
◦A non-refundable gift ticket fee is applied to each Will Call transaction where the credit card holder purchasing tickets is not traveling on that trip.
◦Pick up ticket(s) at the departure station at least one hour before boarding. Tickets may be picked up at either the counter or Ticket Center Express kiosk. Kiosk pick up available only for transactions with card holder traveling.
◦Credit card holder traveling: A non-refundable fee applies to all Ticket by Mail orders.
◦Credit card holder not traveling: A non-refundable gift ticket fee is applied to each Ticket by Mail order where the credit card holder purchasing tickets is not traveling on that trip.
Billing Information
Please enter your credit card billing address. This address must match what appears on your credit card statement.